PRIVACY POLICY.
How we collect, use, hold and share personal information. Last updated 15 November 2026.
Who we are
Ratio is a service of Superstar Economics Pty Ltd, ABN 72 654 825 171. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, for clients in New Zealand, the Privacy Act 2020 (NZ).
What we collect
When you contact us: your name, position, company, email, phone number and what you tell us about your business.
When you subscribe to field notes: your first name, last name and email.
When we work with you: financial and operating information about your business, and information about the people in it that you give us for the engagement.
When you visit the site: technical information such as your browser, device and the pages you view, collected through cookies by our website platform.
We don't collect sensitive information unless you give it to us and it's needed for the work.
How we use it
To reply to you, send field notes you ask for, deliver and manage our services, and run and improve the site. We don't sell personal information or use it for marketing beyond field notes you ask for.
How AI is used
Our agent workforce uses AI services to analyse the information you give us and prepare analysis, forecasts and reports. Your CFO reviews that work before it reaches you.
No computer program makes a decision about you. Agents prepare analysis that can inform decisions your management team or directors make.
Who we share it with
Service providers who help us run the business, such as our website platform (Wix), email and AI services, on the condition that they protect it. We may also disclose it where the law requires.
Where it's held
Our website platform and some of the AI services we use store or process information outside Australia, including in the United States. Before we send information overseas, we take reasonable steps to make sure the recipient protects it to the standard of the Australian Privacy Principles.
Cookies
The site uses cookies to work properly and to help us understand how it is used. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires, then delete or de-identify it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you. Email info@theratio.com.au. We'll reply within 30 days.
If you're not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au, or in New Zealand to the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.